Only those who suck up to leadership and partake in cliques might enjoy the experience. This is the honest truth!!!
Customer Care Former Employee says "I would not recommend working here. They aren't truthful to their customers about the capability of their product. Not much room for growth, even when you work your butt off. Lots of office politics.
Decent payUnethical". Subscriber Current Employee says "Working at this company is interesting. Take this with a grain of salt". The place is infested with "Bedbugs". HR doesn't have a clue on hiring people. Folks come in there most of the time high and smelling like weed. Provisioning Engineer Former Employee says "Very poor culture. They are doing great things but are still stuck in the old boy attitude of work. If management would open their eyes and see how poorly they treat people, they would do great things.
BenefitsRetailiation, Culture of Fear". The medical, dental and vision benefits have changed and gone up but not my pay. Impossible to balance if your a single parent. They give you work bins that suck! Never tried to help me get the shift i needed. Sick kid with doctors notes and it still counted against me. Call Center Representative Former Employee says "Disliked the hours and the management there really didn't do their jobs.
Worst company to work for wouldn't recommend anyone to work here". After that nothing. I have spent more time trying to get this resolved than I did buying the vehicle! Richard says "Every time you call On Star, you get a different answer to your question. None of them have the slightest clue of how On Star packages work. None of them know anything at all about technical issues. They all read from scripts. But the answers to ALL issues generally follow the 12 above, no matter what it is. John Q.
Modern says "The website clearly says "free 2 day shipping. Not impressed! Don't lie about shipping and don't charge me for service before I have the device. I will likely be sending it back. They are obviously not a trustworthy company. I am returning this item today purchased from Amazon and would not recommend this product to anyone. I want my refund now. After 5 more minutes of them trying I hung up and called AAA. I'm very disappointed and will be canceling my subscription since I found out it's mostly a waste of my money.
The premium package sounds amazing! But unfortunately the OnStar departments like customer service, technical support, and even supervisors in those departments are a joke. They not only do not listen they provide zero resolution to a simple issue. Every month I receive a diagnostic check and every single month since I bought the car 5months I get a red indicator next to the OnStar Service Plan. Call 1. I wait a total of 45min and then another 30min before this issue was resolved.
Since then, each month, for the past 4 months! Well it keeps happening every month. And today I escalated it to a supervisor. I was on the line in my car, in the rain from am. Either on hold or explaining what is happening and asking for answers as to why this keeps happening. Ignore the red alert stating my account has an issue? Tells me, "YES. OK ——YES?! I ignored the diagnostics and then get in an accident, but because I ignored the diagnostics I no longer had OnStar.
Instead emailed a survey. Which I saw no change. So I get a phone call finally from someone I thought had an answer. And you know what she says? My frustrations. OnStar promise great customer service however talk is cheap and actions speak louder than words. Needed Roadside assistance from onstar. The Morons they hire sent the truck 3 times to my location.
In my option save your money and use AAA instead of Onstar. Only wanted a couple of the services but they were in different packages, so would cost more than the package I currently had so I should just keep what I have…. Basically told it was matter of life and death, so they had to explain that to all of their customers.
Wow, really? Basically was told their average customer is not smart enough to decide on their own… Well, I just cancelled the whole service and am sorry I ever paid them anything…. This roadside assistance service comes bundled with GM vehicles. Flexible payment options: Consumers can buy annual plans, pay monthly or even pay upfront for several years at a time. Convenient mobile app: The service comes with a mobile app that tells real-time fuel information and lets car owners control their vehicles remotely.
You'll benefit from the SmartDriver feature which can help lower your car insurance costs while helping you drive safer and more efficiently. This feature also helps drivers stay more alert and aware rather than depending too much on driver-assist systems like adaptive cruise control.
The basic OnStar plan also keeps you up-to-date on your vehicle's maintenance needs and repairs. You'll never miss an oil change or tire rotation again. You'll also enjoy several remote capabilities like door lock control and remote start, if the vehicle is equipped to handle that.
The AtYourService feature is also a part of the basic plan, which helps you make restaurant reservations, order pizza , and find nearby coffee shops. In addition to all of the services covered in the basic plan, the protection plan provides help in times of emergency, says Miami Lakes Auto Mall. This is the plan for those who want the extra confidence of knowing that they and their loved ones will be cared for in the event of a crisis or accident.
OnStar advisors are always ready to help in your time of need. If your vehicle is involved in an accident, an advisor will automatically be notified and can help get a first responder right to the vehicle's location without requiring anything from the driver or passengers. This can save lives when an accident results in a driver being unable to call for help.
Crisis assistance is similar to roadside assistance, but it allows drivers to ask for help in the event of dangerous weather conditions or another type of crisis that needs emergency help. With this plan, help is available with the simple push of the OnStar button in the vehicle, so you don't even need your phone. If you go with the OnStar security plan, you'll enjoy all the same features of the basic and protection plans, plus you'll get the Stolen Vehicle Assistance feature.
This allows drivers to work with the authorities to find their vehicle if it's stolen by using the GPS sensors in the car. Another perk of this plan is the alarm alert that will notify you through your smartphone if your vehicle's car alarm is activated. Add on turn-by-turn directions through the OnStar system with the guidance plan. This isn't just run-of-the-mill navigation; these are directions from a live OnStar advisor. Simply activate the OnStar system in your vehicle, ask for directions, and listen as you're told where to go.
This is the top-tier plan as it includes the features of all the other plans as well. You'll also enjoy 30 hands-free calling minutes each month with this option. Depending on the plan you choose you'll enjoy some or all of the following features and services with the OnStar app, according to GMAuthority.
OnStar is a useful service for any vehicle and any lifestyle. With so many helpful features, it's just another way to make your life easier and provide extra peace of mind.
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