Multiple computers with active audio could be in the same conference room. Again, ask the two people that are too close to each other to move apart or close a door. You can also ask one of them to leave the audio conference, mute audio on their device, or wear headphones. Lagging and freezing usually indicate a problem with your internet connection.
On a mobile device, move to an area with a better connection to see if this helps. On PCs, stick with a wired Ethernet connection, if possible. Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the upload speed around 1Mbps and the download speed around Kbps.
You can always check your current speeds with a quick internet speed test. If the speeds are undesirable, repeat Solution 1. Also, you can check out our tips on how to increase internet speed. To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu.
Sharing your screen is an important part of many Zoom calls. Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance. Your meeting will then start with only audio, freeing up bandwidth. Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly.
This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control. A notification will pop up on their screen, and they must choose Allow to enable remote control. The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse. Always leave the host computer alone while the viewer client assumes remote control.
You could be on the wrong device. After the process completes, reboot your PC for the changes to take effect. Then launch the Zoom client. If the crashing issue persists, take a look at the fixes below. To fix Zoom crashing and avoid other potential program issues, you should always update your device drivers to the latest version.
And here are two safe ways for you:. Be sure to choose only drivers that are compatible with your Windows version. Driver Easy will automatically recognize your system and find the correct drivers for your hardware, and your Windows version, and it will download and install them correctly:. Restart your computer and launch Zoom to test. The built-in integrated graphics card on your PC is sometimes not powerful to manage demanding apps and games and can cause your Zoom app to crash.
AMD users can follow this guide to configure switchable graphics in Radeon settings. Check if Zoom still crashes a lot. If none of the solutions above helps you out, you should consider reinstalling Zoom to solve the underlying issues during your previous installation.
Or you can simply switch to another browser that make the Zoom meeting works. Hopefully one of the fixes above solves your Zoom crashing problem. If you have any questions or suggestions, please feel free to leave your comment below. Brinksley is a technical writer at Driver Easy. On the Task Manager window, find and click the Process tab. Next, find and right click on the programs you want to close and select End Task. Finally try to check if the Zoom is working properly, frozen, hanging or not.
Method 2: Turn off Hardware Acceleration. Zoom is packed with a host of advanced features that help improve online video meeting quality and audio. However, this is also the culprit consuming high RAM and CPU system, not to mention if the user has enabled the Hardware Acceleration feature, it can affect the hardware and cause the Zoom to freeze and freeze. The ideal solution in this case is to turn off the Hardware Acceleration.
Step 1 : First, on the Zoom window, find and click on your profile picture, and select Settings. Step 2 : On the Zoom setting window, find and click Video. Step 3 : Next, click the Advanced button located in the bottom right corner of the screen. Step 4: Here, find and uncheck the following options:. Step 5: Finally turn off and reopen Zoom. At this point, the application will no longer hang or freeze.
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